July 18, 2018 John Mann

A quick cautionary tale, as told to me by a customer of mine in property management who regularly holds multi party conference calls with his customers. He typically hosts calls with 10-20 participants.   My customer has been using the market leading ad hoc conferencing service to host these calls. It was easy for him…

July 16, 2018 John Mann

    One of the first customers I won as Mann Telecom back in 2009 was a Serviced Office space provider based in Coventry.     A couple of years back this Serviced Office provider asked me for some more help with their data connectivity. The broadband based service they offered to tenants was too slow….

June 8, 2018 John Mann

If you are a start-up or a small businesses check out my latest video comparing business broadband and telephony. I compare the leading offerings from Virgin Media and BT. I’ll also offer tips to save you encountering problems with your telephone set-up as your business grows.     If you’d like us to keep in…

May 29, 2018 John Mann

Great conversation this morning with an existing customer with hosted voip from us. In short they have decided to reorganise their existing business into two divisions. Today the business offers a mixture of commercial and domestic services. The customer puts huge efforts into marketing to attract new business. The desire to split into two is…

May 21, 2018 John Mann

  Some good news on the economy this morning as unemployment continues to fall and wage growth exceeds inflation for the first time in a while.   I am no economist but I guess the first part drives the second as the labour market tightens.   However there was a ‘but’ in the generally positive…

April 27, 2018 John Mann

What is VoIP?   Our industry is one of the worst for jargon and business speak. We love an acronym too.   As a result our customers out there in the real world often are aware of a term or product but can be a bit hazy on what it actually is, and what it…

March 1, 2018 John Mann

New Editions Licencing from 8×8   My most highly featured hosted platform is Virtual Office from 8×8.   I carry Virtual Office for those customers with particularly complex needs, especially those customers with contact centre operations.   Of the various hosted offerings I carry on my portfolio from 8×8, Daisy, Voiceflex and Ringcentral I have…

February 1, 2018 John Mann

At last, affordable quality of service for smaller businesses.   Voice over IP or hosted telephony can sometimes get a bad reviews due to poor call quality. We have all been on calls which clip, or are faint or muffled.   In reality the issue is usually a poor broadband connection rather than a fault…